Frequently Asked Questions
Everything you need to know about shopping at Stringers Music
How do you ensure instruments are not damaged during shipping?
We use specialized, heavy-duty reinforced packaging and climate-controlled padding for all instruments. Each item is professionally inspected and securely braced before leaving our warehouse to ensure it arrives in perfect playing condition.
Do instruments come with a manufacturer warranty?
Yes, all new instruments sold at Stringers Music include a full manufacturer's warranty. We also offer an additional 1-year store guarantee on setups and adjustments to ensure your gear performs at its best.
What is your return policy for musical equipment?
We offer a 30-day return policy on most items. Products must be in their original packaging and original condition. Please note that certain items, like reeds, mouthpieces, and in-ear monitors, cannot be returned for hygiene reasons.
Do you offer international shipping?
Yes, we ship worldwide. International shipping costs and delivery times are calculated at checkout based on the destination and the size of the instrument. Please note that customers are responsible for any local customs duties or taxes.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order is handed over to the courier, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger instrument purchases.