Returns & Exchanges

At Stringers Music, we want you to be completely satisfied with your purchase. If your new instrument or accessory isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack your items in their original packaging, ensuring all bows, cases, and accessories are included to prevent damage during transit.

3

Shipping Your Return

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our specialists verify the instrument's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing